Got Questions? We've Got Answers!
We want to make your shopping experience as easy as possible. Find answers to some of our most frequently asked questions below. Still need help? Email us at support@heartandvibe.com and our team will typically get back to you within 24 hours.
Frequently Asked Questions
How fast do products ship?
We offer standard shipping on all products. Orders are typically fulfilled within 2 business days, with delivery times varying based on your location (usually within 3-5 business days). You'll receive a tracking number once your order ships. Please note that all shipping and delivery times are estimates and are not guaranteed.
What is your return policy?
We accept returns within 30 days of purchase for items that are unworn, unwashed, and have all original tags attached. To start a return, please email support@heartandvibe.com and include your order number and reason for the return.
Do you ship outside of the United States?
At this time we only sell and ship our products within the United States.
What are the wash/care instructions?
Please read the care instructions within the "Fabric & Care" section of the product page to see the individualized care instructions for your desired item.
How do I track my order?
Once your order is fulfilled you will receive a tracking number from the carrier delivering your package(s). You will use this tracking number to track the estimated delivery date of your shipment.
What payment methods do you accept?
We currently accept all major credit cards, including Visa, Mastercard, Discover, and American Express. We also accept payments through Shop Pay, Apple Pay, and Google Pay.